Frequently Asked Questions
Got a question for our damage reclaim experts? Have a read of our FAQs…
How much does your service cost?
Our service is absolutely free at the point of use – you’ll only be charged a proportional fee if we succeed in reducing your end of contract costs. So it doesn’t hurt to ask…
For an in-depth breakdown of our prices, see our service rates page.
How do I pay for the service?
Once we've processed your case and made a saving we'll let you know via email. At that point, we'll return your amended invoice from the leasing company and process your payment for the relevant amount as detailed in our service rates information. We do not pay the leasing company - you have to do that separately.
We will then invoice you for our services in reducing your damage invoice and this will need to be paid within 7 days. We accept all major credit and debit cards, PayPal and Bank Transfer. If you are a business we recognise that your fleet size and profile may allow us to be flexible with our T&C's to accommodate your business needs.
Do you offer a discount for multiple vehicles?
We know that keeping costs to a minimum is important for any organisation. That’s why we’re happy to explore discounts for multiple vehicles, and we assess them on a case-by-case basis. For more information, email firstname.lastname@example.org or call 0808 164 0282.
Do you offer a consultancy service?
Absolutely. We work long term with many businesses to help them manage their fleets cost-effectively. Just give us a call on 0808 164 0282 if you’d like to discuss consultancy services.
What documents will I need?
We'll need to see the documents provided by your leasing company or finance provider. This normally includes a vehicle collection report and/or a vehicle appraisal (including images), plus your itemised damage invoice. You can do this electronically or by post (copies are fine).
I’ve lost my documents! Can you still help?
We’ll certainly do our best. Please inform us of any missing documentation that you’re aware of when filling out our enquiry form.
What does fair wear and tear cover?
‘Wear and tear’ is a pretty subjective term, hence why there are so many end of contract disagreements. However, the law defines fair wear and tear to mean ‘reasonable use’ and the ‘ordinary operation of natural forces.’
For more information about fair wear and tear, visit the BVRLA (British Vehicle Rental & Leasing Association) website.
Do I have to return a car on personal contract purchase?
No, you can choose to take ownership of the vehicle by paying the final lump sum. This leaves you free to either keep the vehicle, or sell it on, without worrying about excess charges for damage or mileage.
How do I avoid end of contract charges?
There are several ways in which you can minimise the risk of end of contract charges, from ongoing care and maintenance to a thorough appraisal ahead of your vehicle return. To help you out, we’ve put together a handy guide.
Still looking for answers? Contact us to discuss your concerns or queries with our team.